Completing an order should go smoothly if you’ve selected the correct PO number to begin the delivery process. However, there are cases where items from multiple POs have been included in a box, incorrect items have been included, etc. When an item is scanned that’s not part of the order (PO) you’re processing, AMSHub will alert you to that fact. The solution to this scenario will depend on whether this is an item you want, whether it’s on another PO, etc. If the item was received in error, you should contact the vendor’s customer service team to notify them and let them provide you with a resolution. If you believe the item is from another PO, set it aside for scanning into that PO.
There are also times when new versions of inventory items have been sent to fulfill a PO so the item reference number matches but the barcode/item GTIN is different than what is currently in AMSHub. In this case, you will get a message from AMSHub that the item isn’t found since the GTINs don’t match. You can update the GTIN by pulling up that item in your inventory. You will then click on the Provide Info button and scan or key in the new item barcode/GTIN. We will get the information updated for you so you can complete the delivery.